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Arnaud b17984fbef feat: two-way sync between support tickets and Gitea issues (v0.63.0)
Outbound (already existed one-way: ticket create -> Gitea issue) now
also mirrors status changes: closing/reopening a ticket in the admin
UI closes/reopens the linked Gitea issue, and replies posted from
Epicure (by the ticket owner or an admin) post as a comment on the
issue. Captures and stores the Gitea issue number at creation time
to address these follow-up calls without re-parsing the issue URL.

Inbound: new webhook receiver at /api/webhooks/gitea, verified via
HMAC-SHA256 signature (X-Gitea-Signature) with a configurable
GITEA_WEBHOOK_SECRET site setting, deduped by delivery id the same
way the existing Stripe receiver dedupes events. Handles "issues"
(closed/reopened -> ticket status) and "issue_comment" (created ->
appends to the ticket's comment thread), skipping comments Epicura
already posted itself (matched by Gitea comment id) to avoid loops.

New support_ticket_comments table backs a lightweight conversation
thread on both the user-facing support page and the admin support
manager, each comment tagged by author (user/admin/gitea).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
2026-07-20 23:34:39 +02:00

198 lines
7.7 KiB
TypeScript

import crypto from "node:crypto";
import { getSiteSetting } from "@/lib/site-settings";
import { getPublicUrl } from "@/lib/storage";
const LABEL_NAMES: Record<string, string[]> = {
bug: ["bug"],
suggestion: ["enhancement"],
question: ["question"],
};
/** Gitea's issue-create endpoint takes label IDs, not names — resolve by
* fetching the repo's existing labels and matching case-insensitively.
* A repo with no matching labels (or a lookup failure) just means the
* issue is created unlabeled, not that creation fails outright. */
async function resolveLabelIds(baseUrl: string, token: string, repo: string, names: string[]): Promise<number[]> {
if (names.length === 0) return [];
try {
const res = await fetch(`${baseUrl}/api/v1/repos/${repo}/labels`, {
headers: { Authorization: `token ${token}` },
signal: AbortSignal.timeout(10000),
});
if (!res.ok) return [];
const labels = (await res.json()) as { id: number; name: string }[];
const wanted = new Set(names.map((n) => n.toLowerCase()));
return labels.filter((l) => wanted.has(l.name.toLowerCase())).map((l) => l.id);
} catch {
return [];
}
}
/** Shared by ticket creation and the admin retry action, so a retry embeds
* attachments exactly the same way the original attempt would have. Image
* attachments embed inline (`![](url)`) so they render as a preview in the
* Gitea issue instead of just a clickable link — everything else (PDF,
* text, zip) stays a plain link since Gitea can't preview those anyway. */
export function buildGiteaIssueBody(opts: {
description: string;
userId: string;
attachments: { key: string; contentType: string }[];
}): string {
const attachmentLines = opts.attachments.map((a) => {
const url = getPublicUrl(a.key);
return a.contentType.startsWith("image/") ? `![attachment](${url})` : `- ${url}`;
});
return [
opts.description,
attachmentLines.length > 0 ? `\n**Attachments:**\n${attachmentLines.join("\n")}` : "",
`\n---\nReported via Epicure support form by user \`${opts.userId}\`.`,
].join("\n");
}
/**
* Opens an issue on the configured Gitea repo for a support ticket. Returns
* the issue's HTML URL on success, or null if Gitea isn't configured or the
* request fails — callers must treat this as best-effort, not block on it,
* since the ticket itself is already saved regardless.
*/
export async function createGiteaIssue(opts: {
type: string;
title: string;
body: string;
}): Promise<{ url: string | null; number: number | null; error: string | null }> {
const [rawBaseUrl, token, repo] = await Promise.all([
getSiteSetting("GITEA_URL"),
getSiteSetting("GITEA_TOKEN"),
getSiteSetting("GITEA_REPO"),
]);
if (!rawBaseUrl || !token || !repo) {
return { url: null, number: null, error: null };
}
const baseUrl = rawBaseUrl.replace(/\/$/, "");
try {
const labelIds = await resolveLabelIds(baseUrl, token, repo, LABEL_NAMES[opts.type] ?? []);
const res = await fetch(`${baseUrl}/api/v1/repos/${repo}/issues`, {
method: "POST",
headers: {
"Content-Type": "application/json",
Authorization: `token ${token}`,
},
body: JSON.stringify({
title: opts.title,
body: opts.body,
labels: labelIds,
}),
signal: AbortSignal.timeout(10000),
});
if (!res.ok) {
const text = await res.text().catch(() => "");
return { url: null, number: null, error: `Gitea returned ${res.status}: ${text.slice(0, 300)}` };
}
const issue = (await res.json()) as { html_url?: string; number?: number };
return {
url: issue.html_url ?? null,
number: issue.number ?? null,
error: issue.html_url ? null : "Gitea response had no html_url",
};
} catch (err) {
// A thrown fetch error (DNS failure, connection refused, timeout, TLS
// error) never reaches the res.ok branch above, so its real cause would
// otherwise be lost — err.message alone is often just "fetch failed"
// with the actual reason nested in err.cause. Log server-side with the
// full cause chain, and fold a short form into the returned message so
// it also shows up in the admin support view's tooltip, not just logs.
const cause = err instanceof Error && err.cause instanceof Error ? err.cause.message : undefined;
const message = err instanceof Error ? err.message : "Unknown error";
console.error("[gitea] createGiteaIssue failed", { baseUrl, repo, message, cause });
return { url: null, number: null, error: cause ? `${message}: ${cause}` : message };
}
}
async function giteaCreds(): Promise<{ baseUrl: string; token: string; repo: string } | null> {
const [rawBaseUrl, token, repo] = await Promise.all([
getSiteSetting("GITEA_URL"),
getSiteSetting("GITEA_TOKEN"),
getSiteSetting("GITEA_REPO"),
]);
if (!rawBaseUrl || !token || !repo) return null;
return { baseUrl: rawBaseUrl.replace(/\/$/, ""), token, repo };
}
/** Posts a comment on the linked Gitea issue. Best-effort — callers must not
* block ticket/comment saving on this succeeding. */
export async function postGiteaComment(
issueNumber: number,
body: string
): Promise<{ id: number | null; error: string | null }> {
const creds = await giteaCreds();
if (!creds) return { id: null, error: null };
try {
const res = await fetch(`${creds.baseUrl}/api/v1/repos/${creds.repo}/issues/${issueNumber}/comments`, {
method: "POST",
headers: { "Content-Type": "application/json", Authorization: `token ${creds.token}` },
body: JSON.stringify({ body }),
signal: AbortSignal.timeout(10000),
});
if (!res.ok) {
const text = await res.text().catch(() => "");
return { id: null, error: `Gitea returned ${res.status}: ${text.slice(0, 300)}` };
}
const comment = (await res.json()) as { id?: number };
return { id: comment.id ?? null, error: null };
} catch (err) {
const message = err instanceof Error ? err.message : "Unknown error";
console.error("[gitea] postGiteaComment failed", { issueNumber, message });
return { id: null, error: message };
}
}
/** Opens or closes the linked Gitea issue to mirror a ticket status change.
* Best-effort, same reasoning as postGiteaComment. */
export async function setGiteaIssueState(
issueNumber: number,
state: "open" | "closed"
): Promise<{ ok: boolean; error: string | null }> {
const creds = await giteaCreds();
if (!creds) return { ok: false, error: null };
try {
const res = await fetch(`${creds.baseUrl}/api/v1/repos/${creds.repo}/issues/${issueNumber}`, {
method: "PATCH",
headers: { "Content-Type": "application/json", Authorization: `token ${creds.token}` },
body: JSON.stringify({ state }),
signal: AbortSignal.timeout(10000),
});
if (!res.ok) {
const text = await res.text().catch(() => "");
return { ok: false, error: `Gitea returned ${res.status}: ${text.slice(0, 300)}` };
}
return { ok: true, error: null };
} catch (err) {
const message = err instanceof Error ? err.message : "Unknown error";
console.error("[gitea] setGiteaIssueState failed", { issueNumber, state, message });
return { ok: false, error: message };
}
}
/** Gitea signs webhook deliveries with HMAC-SHA256 hex digest of the raw
* body (X-Gitea-Signature) — no timestamp prefix, unlike Stripe. */
export function verifyGiteaSignature(rawBody: string, signature: string, secret: string): boolean {
const expected = crypto.createHmac("sha256", secret).update(rawBody, "utf8").digest("hex");
const expectedBuf = Buffer.from(expected, "hex");
let providedBuf: Buffer;
try {
providedBuf = Buffer.from(signature, "hex");
} catch {
return false;
}
if (providedBuf.length !== expectedBuf.length) return false;
return crypto.timingSafeEqual(expectedBuf, providedBuf);
}